Subject: Splitting Crotch Problem
Sent to: http://www.americanapparel.net/feedback/
Topic of feedback: Retail Store Customer Service
Type of feedback: Problem
My feedback: On Saturday, January 24, 2009, I purchased a pair of large, athletic grey, tri-blend leggings (with a medium, athletic grey, tri-blend track shirt), in Evanston, IL. This is ultimate comfort and utility house wear and cold weather undergarment. I am happy!
Seriously, I like to feel sexy at home, even though I am a man. The shirt is “Taxi”-era Tony Danza, or early Stallone. In it I feel fit and manly without a drop of sweat. With a knit cap the effect is marvelous. I could be chasing chickens. The shirt is, dare I say it, “Streetcar Named Desire” Marlon Brando. I like it and it is so soft. The drape of the 50/25/25 is outstanding. The leggings not so much hug my person as they cradle it, like a hammock. It is unseemly and alluring for me to stand by a window in them. The leggings are Superhero. They give me action figure legs. Gripping. Amazing. Fantastic. Incredible. My wife is worried and happy at the same time. It is like, Here I am.
However, the seam at the crotch has three holes, I noticed the day after purchase. I did wear the leggings, gloriously, the day I bought them and the next. Lounging, writing, sleeping, playing, cooking, reading, watching TV. I put on a Clone Storm Trooper belt and ran around with a Clone Storm Trooper blaster. Even my glasses look fantastic with the shirt and leggings. But the point is that I was sitting with my wife and she reached over into my lap (I was wearing the leggings) and ran her hand to my crotch. She pointed out the holes and I was very disappointed.
I bagged the leggings and brought them to work, with my receipt. I walked several blocks (14ºF) to exchange the leggings for a new pair, because of the defect. I took it to Walton Street, at 7pm on Monday, January 26. The manager said, “No.”
She asked, “Did you wear them?”
I said, “Yes, I did.”
“Well you can’t return them because you wore them. I can’t exchange anything that has been worn. Anything I exchange I have to be able to sell.”
“But you wouldn’t be able to sell these with holes in them anyways, if I hadn’t worn them.”
“I would exchange them for defect.”
“Can’t you exchange these for defect?”
“No, because you wore them. I’m sure the holes were there when you bought them, but you wore them and I can’t take them.”
“I understand, but that seems really unfair.”
“I’m sorry about that.”
I should mention that she held the leggings, that I had worn, and touched the holes on the crotch. She looks nothing like the girls in your advertisements. No one in the store did, except maybe for me. I am regularly asked for help in American Apparel. I wear all the American Apparel shirts! You should see me in the leggings with shirt and a knit cap and my glasses. You would want me for a slideshow, which I would consider but ultimately decline with some modesty. On looking at me in the slideshow people would think about how moderately hot I am, like sushi spicy sauce, and think to themselves, I could look like that, even though they cannot because, really, the leggings and T-shirt suit me spectacularly. I am fit and toned with a little fat to pinch, for that classic American Apparel crease at elastic. My skin is appropriately dark, some mystery of ethnicity, Mongolian tea with milk, with just the right oily tone for the amateur chic flash sheen. My hair is Prince Valiant porno and I can make a juvenile mustachio if this is kicks. But, thank you, no, I just couldn’t pose, even in the leggings and t-shirt. (Although I notice you keep the leggings online under “Women,” with a picture of a woman wearing them.)
I know the leggings are unisex, but by nature they should accommodate me without tearing at the seams. Am I not a man? That is not to say that I made the holes, I’m just saying that it is possible. Regardless, the leggings are defective and I would like a new pair.